Digital Problem Solving & Inspiration courtesy of Mads Kristensen
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Google tells you to behave

We all know that a significant chunk of the traffic an individual website gets comes from Google. And now Jeremiah Owyang from Forrester Research suggests that the Google search results page is really your corporate homepage.

I like the idea. In fact I agree with Jeremiah. You should consider Google an important part of your digital frontier. And it may actually prove to be a real healthy exercise for you.

Why? Well, because Google brings to light all the things, you as a brand or a corporation - or even an individual - can’t control. Not even if you tried from now until eternity. The answer: Behave!

It really is that simple. If there is an underlying theme in this it is that it pays to behave towards your end users, customers, readers or whatever measure you use to think about the people out there, who buy and/or use your product or service. Because when you behave, people will notice. And they will start to tell their friends and everybody else about it. And Google will capture it all.

Hence, Google is a threat to all corporations who don’t behave. Companies who have crappy products. Companies who charge too much. Companies who has a lousy customer service track record. Etc. etc. And that is the real beauty of this.

It pays to behave - because Google will blow your cover.

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2 comments

1 Alanna { 07.11.08 at 4:54 pm }

How do you think this affects personal branding?

2 Mads Kristensen { 07.11.08 at 4:59 pm }

Alanna, I think if there is one lesson in this it is to be authentic. The scammers will get caught and - figuratively speaking - be put up against the wall and shot.

Let me use myself as an example: I don’t lie. Apart from finding it wrong, it’s just too hard and timeconsuming to keep a straight story that isn’t true. And eventually you will get caught, and then the whole thing will come crashing down.

Honesty and authenticity on the other hand have nice ways of paying off. If Google can be a custodian of that kind of behaviour, I think its great.

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